Return & Exchange Policy

At Islescentes, we prioritize customer satisfaction and want you to be completely happy with your purchase. If, for any reason, you are not satisfied with your order, we are here to assist you with our hassle-free returns and exchanges policy.

Timeframe: Please contact our customer service within 7 days of receiving your package to initiate the returns or exchanges process. We kindly request that you reach out to us within this timeframe to ensure a smooth and efficient resolution.

Instructions: To initiate a return or exchange, please contact our customer service team at sales@islescentes.com. They will guide you through the process and provide you with the necessary instructions. We aim to make the process as convenient as possible for you.

Return Shipping Fees: It's important to note that return shipping fees will be paid by the customer. We kindly ask for your understanding in this matter, as it allows us to continue offering competitive prices and high-quality products.

Condition of Items: To be eligible for a return or exchange, the item(s) must be unused and in the same condition as when you received them. Please ensure that all original tags and packaging are intact.

Refunds and Exchanges: Once we receive the returned item(s) and verify their condition, we will process your refund or exchange. Refunds will be issued to the original payment method used during the purchase. Exchanges will be processed promptly, and we will do our best to provide you with the desired item(s) based on availability.

Customer Service: Our dedicated customer service team is available to assist you with any questions or concerns you may have regarding returns and exchanges. Please don't hesitate to reach out to us, and we will be more than happy to help.

Thank you for choosing Islescentes. We value your trust and strive to provide you with an exceptional shopping experience.